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Help / Frequently Asked Questions (FAQ's) 
 

Making Reservations
Q:How do I book?
A: Make your reservations online, call us at (800) 982-2299 or contact your travel agent and have them contact us.

Q:When is my reservation confirmed?
A: You will be notified by email or fax if you prefer, within 24 hours. Alternatively, you can view the status of your reservation by logging in at My Account.

Q:What is the minimum lead time required for travel?
A: Packages including air, car rental, transfers, or sightseeing require more time than hotel only bookings. See the following guidelines:
Hotel Only: 72 business hours prior to departure from the U.S.
Packages: 8 business days prior to departure from the U.S.

Q:Can I add sightseeing tours to my booking?
A: Yes. You may view available sightseeing options or add sightseeing tours to your booking.

Documentation
Q:What documents will I receive and when are they sent?
A: Depending on what your package includes documents will consist of air tickets, hotel vouchers, sightseeing vouchers, car rental voucher, rail tickets and/or vouchers for any other service listed in the package inclusions. " Documents are sent via e-mail or can be downloaded once you log in.

Customer Service
Q:Can I call and ask questions before I make a reservation?
A: We always recommend the use of a professional travel agent. Many of your questions may be answered here in the FAQ section of our web site. However, if you have additional questions, you may send your questions to us via email to our Reservation department or by telephone (800) 982-2299.

Q:What if I have questions after I've booked?
A: Upon confirmation, we are available to assist you with your reservation prior to, during or after your trip. We can be reached via email at our Reservation department or by telephone (800) 982-2299.

Payment & Security
Q:Do I have to provide a credit card at the time of booking?
A: Yes, a valid credit card is required prior to a reservation being processed. No charges are applied to your credit card until the requested services are confirmed.

Q:When is payment due?
A: Deposit and payment terms vary according to the product. Please refer to our terms and conditions when completing a booking. In general though, a deposit of $200 per person (depending on product) is charged upon confirmation. If the booking is submitted within 65 days prior to departure full payment will be charged. No charges will be applied to your credit card until air and hotel services are confirmed**.
** Certain non-refundable services such as rail and theatre tickets are only reserved upon receipt of full payment and are subject to availability up to the time they are booked. You may request that we charge a booking in full prior to the payment deadline in order to secure these arrangements in advance. Please note that rail reservations cannot be made prior to 2 months in advance of travel.

Q:What forms of payment do you accept?
A: We accept the following major credit cards: Visa, MasterCard, Discover Card and American Express.

Q:Do I have to submit my credit card details over the internet?
A: Yes, if you make your reservation online. However we do accept reservations over the phone. Please note that reservations will NOT be processed without receipt of a valid credit card.

Q:Is it safe to submit my credit card over the internet?
A: At BMIT we use Secure Sockets Layer (SSL) which is the industry standard and among the best software available today for secure commerce transactions. SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. You can verify that your transaction is encrypted and secure when the URL starts with https://, and a "lock" symbol appears in your browser's address bar or in the browser frame.

Q:Can I use someone else's credit card to pay for my trip?
A: No. Credit cards will only be accepted from traveling passengers. Documents will only be sent to the billing address of the credit card submitted.

Prices
Q:Do your prices include airport taxes and fees?
A: All airline related taxes and fuel surcharges are included. Prices are per person, based on double occupancy, and are subject to change prior to purchase. Some foreign authorities require fees at arrival or departure that must be collected directly from the passengers at the airport. For details please click here.

Changes and Cancellations
Q:Can I change my reservation once it's confirmed?
A: Once a reservation is confirmed changes are permitted on certain products** but penalties do apply. Please ensure that you are 100% set on your itinerary and plans prior to submitting a reservation to avoid any change fees.
**Completely non-refundable items include but are not limited to:
  • Rail ticket/passes.
  • Theatre tickets.
  • Certain Airline tickets.

  • Q:Are there penalties if I cancel my reservation?
    A: Yes! Please refer to our terms and conditions when finalizing your booking. Certain products are non refundable once confirmed. Please ensure that you are 100% set on your plans prior to submitting a reservation.

    Rental Cars
    Q:What car rental company is used?
    A: BMIT is able ot offer competitive rental rates with most major European car rental companies

    Q:Will there be additional fees for my car rental?
    A: Yes, our rate includes the car and VAT taxes. All other fees, included but not limited to drop fees, Convenience Options, Safety Options, location service charge, vehicle licensing fee, airport surcharges and road taxes will be charged locally.

    Q:What credit cards can be used to pick up the car rental?
    A: Visa, MasterCard, American Express

    Q:What is the minimum age for renting a car?
    A: On most rentals the minimum age is 25 without an additional Age Differential Charge, and 21 with an additional Age Differential Charge (to be paid locally). However, this can vary by country.

    Q:Do I need an International Driver's License when renting outside of the United States?
    A: Some countries require the presentation of an International Driver's License along with a valid license from your country of residence.

    Q:Am I allowed to pick up in one location and drop off in another?
    A: Within the same country most cars are able to be picked up and dropped off at different locations. If drop fees are required, they must be paid locally and cannot be prepaid.

    Q:Am I allowed to drive into another country?
    A: This varies from country to country and restrictions apply. Please email or call one of our Travel Professionals to get exact details.

    Q:Is there a deductible for the CDW (Collision Damage Waiver)?
    A: Yes, depending on the car type and location you will be charged a non-waiveable deductible should damage to the car occur.

    General Questions About Our Product
    Q:What happens if the package price changes after I have booked my package?
    A: Once a package is booked and paid in full, the price is guaranteed. If our prices change, no price amendments will be made to existing bookings.

    Q:Can we extend our stay and what is the cost?
    A: Usually yes for up to 30 days. This extension must be done at the time of reservation request. There is not usually a charge unless the package normally has "weekend surcharges" for air flights. Of course, if you wish to take additional car rental or hotels, this does cost extra!

    Q:Why is there a single supplement?
    A: Tour packages are usually priced on a per person basis. Hence the room cost or car cost is divided by two people. Therefore if one person goes, he/she has to cover the whole cost of that room or the car rental.

    Q:Do you offer child discounts?
    A: Certain hotels do offer discounts when one child 12 years old or younger shares a room with two full paying adults. Hotel Only Rates reflect the applicable discount when pricing online. Child rates are not generally available on our packages and pricing is based on double accommodations. Hence the room cost or car cost is divided by two people. Families traveling with one child can be accommodated in a triple room. The cost for the third person is the same as our published price for two unless otherwise indicated. Families with two children will require two rooms.

    Q:Can I submit special requests with my hotel reservation?
    A: All hotel rooms are confirmed on a run-of-the-house basis. Rooms are assigned by the hotel at the time of check-in. Requests for specific room types; non-smoking, specific locations; street view, high floor etc. can be requested at the time of reservation but not guaranteed. Room types or special requests cannot be made or changed after a hotel is confirmed.

    Q:What kind of room can I expect?
    A: Room types and sizes vary depending on the destination. In Europe room sizes are generally much smaller than American hotels. Single rooms are usually smaller in size than twins and doubles and have one small bed. Triples are usually a standard twin/double plus a roll away or sofa bed. Upgrades to superior rooms, executive rooms or suites are not available unless specified under the description of the package.

    Q:What airline will I fly on?
    A: Our air inclusive packages feature air travel on major scheduled air carriers. The airline used for a particular package is indicated in the package inclusions.

    Q:Can I upgrade my air ticket to business or first class?
    A: Certain airlines do allow us to sell business and first class fares in conjunction with our packages at discounted rates. If you are interested, please request information at the time of reservation. Frequent flyer miles and or airline coupons CANNOT be used in conjunction with our airfares for the purpose of upgrades.

    Q:Will I receive frequent flyer miles from the airline?
    A: Generally speaking airlines do not offer frequent flyer miles in conjunction with our discounted tickets. You may inquire directly with the air carrier as to whether frequent flyer miles may be accrued. BMIT is unable to assist in obtaining miles or credits from the air carrier.

    Q:Can I request advanced seat assignments?
    A: Yes, please let us know your request at the time of booking and we will try to assign seats for you.

    Q:Do you offer air only?
    A: Not at this time but you will find our inclusive packages include some of the best fares available.

    Q:Are any meals included in my package?
    A: Please review the inclusions of your package carefully. Breakfast is normally included daily and some packages include dinners.

    Q:What extras will I have to pay for?
    A: Any items of a personal nature including but not limited to: phone calls, tips, laundry, beverages, meals not stated, taxi and bus fares, passport and visa fees etc.

    Q:Could I be subject to baggage charges?
    A: Yes, airline-imposed baggage fees may apply and be due at the airport; please consult your airline prior to departure for the latest fees.

    Because of changes in restrictions and security concerns, individual carriers on Intra-European flights can have different baggage restrictions than trans-Atlantic carriers. Intra-European flights tend to be more restrictive on baggage weight and luggage size than transatlantic flight guidelines and could result in excess baggage charges.

    In order to make your flights as pleasant as possible, it is important that you check each carrier's baggage restrictions prior to flying.
    Links to Frequently Used Airlines
    American Airlines (AA)
    Air Canada (AC)
    Air France Airlines (AF)
    British Airways (BA)
    British Midland (BD)
    Delta Airlines (DL)
    Aer Lingus (EI)
    KLM (KL)
    Lufthansa Airlines (LH)
    Austrian Airlines (OS)
    United Airlines (UA)
    Virgin Atlantic Airlines (VS)

    What Do I Need to Travel?
    Q:Do I need a passport and visa?
    A: It is the sole responsibility of each passenger to obtain the necessary documents for travel, not excluding passports and visa. For U.S. citizens, usually a valid passport only is required; however, some destinations do require a visa. Visa requirements do change without notice and vary by nationality. It is your responsibility to check if a visa is required. We recommend using Swift Passport Services as a simple and reliable source for this process.

    Q:Do I need a credit card to travel?
    A: Hotels and car rental companies require a credit card at the time of checkin/pick-up. In the event you do not have a valid credit card a cash deposit will be requested. The amount of this deposit varies depending on the hotel/car rental company however it can as much as $500. We strongly recommend that you travel with a valid credit card.
     

    * All airline related taxes and fuel surcharges are included. Prices are per person, based on double occupancy, and are subject to change prior to purchase. Some foreign authorities require fees at arrival or departure that must be collected directly from the passengers at the airport. Airline-imposed baggage fees may apply and be due at the airport; please consult your airline prior to departure for the latest fees.

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